Frequently Asked Questions
How long does delivery take?
Our standard delivery timeframe is approximately 3–5 business days.
Do you accept returns?
Yes. We offer a 30-day return period for eligible products.
You may also have statutory cancellation rights under applicable consumer law.
How do I request a return?
Simply contact us at hubadvin@gmail.com with your order number and details of the product you wish to return.
What if my product arrives damaged?
Contact us as soon as possible at hubadvin@gmail.com and provide your order number and photographs of the damaged item where possible.
We will review the issue and provide an appropriate solution.
What if I receive the wrong product?
Please contact us at hubadvin@gmail.com with your order number and details of the product received.
When will I receive my refund?
Once a return is received and approved, refunds are normally issued to the original payment method. Statutory refunds will be handled within the timeframe required by applicable law.
Can I cancel my order?
If your order has not yet been dispatched, contact us as soon as possible at hubadvin@gmail.com.
For online purchases, statutory cancellation rights may also apply after delivery, subject to applicable exceptions.
Will I receive tracking information?
Where tracking is available for your shipment, tracking information may be provided after dispatch.
What happens if my package is delayed?
Please contact us at hubadvin@gmail.com if your order has not arrived within the expected delivery timeframe. We will help investigate the delivery.
What payment methods do you accept?
Available payment methods are displayed during checkout and may vary depending on your location and Shopify/payment-provider configuration.
Where is MarketSellIt located?
Our business contact address is:
4 Blenheim Court
Peterborough, PE1 2DU
United Kingdom
How can I contact you?
You can contact us by email:
We aim to respond to customer enquiries as soon as reasonably possible.